In the possibility there is a viral or malware infection, it is recommended that a customer's IT professional take their normal steps of performing anti-viral, anti-malware detection and removal on the affected systems.Job Cost), please provide that log to Sage Support so we can identify the interaction between Job Cost and the third party software and determine a solution. If the vendor is able to provide you with a detailed log of what the software is blocking (i.e. Note: If you have a legitimate application you must keep, contact the vendor of the program to confirm if there is a setting they can turn on (i.e. You may need to run programs such as the Microsoft Fix it tool to see and uninstall certain "hidden" applications. Note: There have been reported cases of certain applications not showing up in Control Panel. Use this to identify what other programs may be the cause. Most offending programs in one fashion or another are Web-related products. If you suspect other programs may be the cause, uninstall them as required to identify. If you have one of these listed programs or infections present, once the offending software is removed, Job Cost and other modules accessing Job Cost data will start working immediately.Reinstalling Sage 300 Construction and Real Estate will not resolve the issue. See also attached KB 55568 for Windows Aero Mode which also can cause the issue. The screen resolution can then be changed back to the previous setting. In some cases changing the screen resolution to a lower setting will resolve the issue. (Win32:Malware-gen is not a virus, but acts like one, and is generally bundled with installer programs and installed by unsuspecting users) A malware/adware detected as Win32:Malware-gen by Avast Anti-virus and other security software. This software component works with a Barracuda hardware device such as the Barracuda Web Filter 410)
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